Shipping, Delivery & Returns Policy

We aim to provide a smooth and efficient delivery service, ensuring your order reaches you as quickly as possible. Below are our shipping details, including costs, estimated delivery times, and important information for different regions.

Shipping - UK Mainland

  • Delivery Cost: £9.50 (ex VAT)

  • Free Shipping: Orders over £300 (ex VAT) qualify for free shipping.

  • Delivery Time: Please allow up to 5 working days for delivery, though most orders arrive within 2 to 3 working days.

📞 Need your order urgently? Call us before placing your order at 01566 700395, and we’ll do our best to help.

Shipping - Scottish Highlands & Islands, Isle of Man, Isle of Scilly

  • Delivery Cost: £19.99 (ex VAT)

  • Free Shipping: Orders over £500 (ex VAT) qualify for free shipping.

  • Delivery Time: Please allow up to 7 working days (excluding weekends and bank holidays). However, most orders arrive within 3 to 4 working days.

📞 Need your order urgently? Contact us at 01566 700395, and we’ll check what we can do.

Shipping - Northern Ireland

  • Delivery Cost: £19.99 (ex VAT)

Important Update: Windsor Framework Changes from 1 May 2025

From 1 May 2025, new shipping regulations will apply under the Windsor Framework for business-to-consumer (B2C) orders. These changes ensure a smoother process while maintaining trade integrity.

What You Need to Know

✔ No Customs Declarations Required – If you’re a private individual in Northern Ireland purchasing from us, you won’t need to complete customs paperwork.
✔ Carrier Responsibilities – Our couriers will handle the necessary customs data with HMRC to ensure compliance.
✔ Orders for BT Postcodes Are B2C – All purchases made with a BT postcode will be treated as B2C transactions, meaning:

  • Goods are for your personal use only.

  • Goods must not be moved into the Republic of Ireland (ROI).

  • Goods must not be purchased for resale.

We are fully prepared for these changes and will ensure a seamless shopping and delivery experience.

Our Couriers

We work with trusted couriers to deliver your orders safely and efficiently:

🚚 ParcelForce & DX Recorded Delivery – Standard parcel deliveries with email and text updates (please provide a mobile number at checkout).
📦 Pallex – Larger orders may be delivered on a pallet via our pallet courier service.

Shipping - Overseas

🌍 International Orders: We are currently unable to process international orders via our website. However, we can supply to select European countries upon request.

For a quote, please email: sales@progressivefarming.co.uk
Include your:

  • Delivery address

  • VAT number

🚫 Please Note: Promotional discounts and free shipping offers do not apply to orders outside mainland UK.

Delivery & Returns Policy

At Progressive Farming, we are committed to ensuring a smooth and efficient shopping experience. Please review our delivery inspection, returns, and cancellation policies below.

Upon Delivery

Inspecting Your Order

  • Please check your order as soon as it arrives and report any damage, missing items, or errors to us as soon as possible.

  • If you are unable to inspect your package upon delivery, we strongly recommend signing for it as ‘unexamined’ to help with any potential claims.

Reporting Issues

  • Damages, faults, or errors must be reported by phone or email within 7 days of receiving your order.

  • If an issue is confirmed, you will be entitled to a full refund or exchange.

  • Refunds will be processed within 5 working days of our agreement to do so.

Transit Insurance

  • All goods are fully insured while in transit.

  • If your order arrives damaged or incomplete, please notify us in writing within 7 days of delivery.

Returns Policy

We want you to be satisfied with your purchase. If you need to return an item, please follow these guidelines.

Eligibility for Returns

  • You may return items within 14 days of delivery.

  • Returns must be pre-approved by contacting us at sales@progressivefarming.co.uk before sending any items back.

Conditions for Returns

Returned items must be:

  • Complete, with all parts and accessories included.

  • New and unused, with no signs of installation or use.

  • In their original manufacturer’s packaging, which must be undamaged and suitable for resale.

Return Shipping & Packaging

  • Items must be securely packaged. Couriers may refuse to collect goods that are not properly packed.

  • We recommend using a recorded delivery service for your protection.

Return Costs

  • If the return is due to an error on our part or a faulty item, we will cover the cost of return shipping.

  • If you are returning an item for any other reason, you will be responsible for the return shipping cost.

Processing Refunds

  • Refunds will be processed within 14 days of receiving the returned goods.

  • If items are damaged, incomplete, or not in resaleable condition, we will reassess their value, and the refund amount may be adjusted accordingly.

  • Any disputes regarding refunds may be referred to Trading Standards for resolution.

Order Cancellations

Cancelling Before Dispatch

  • Progressive Farming Ltd reserves the right to cancel any order before it is fulfilled.

  • If we cancel an order, a full refund (including shipping costs) will be issued to your original payment method.

  • We are not liable for any loss or damage caused by order cancellations.

Order Acknowledgement

  • When you place an order, you will receive an order confirmation email.

  • This email serves as an acknowledgement and does not confirm acceptance of your order.

Further Assistance

For any questions or support regarding deliveries, returns, or cancellations, please contact us:

  • Phone: 01566 700395

  • Email: sales@progressivefarming.co.uk

For more information on consumer rights, visit:

Progressive Farming Ltd is committed to providing a seamless and professional service. Thank you for choosing us for your farming needs.